questions and answers
shipping information
How much does shipping cost?
For shipping within Switzerland, we charge a flat fee of CHF 9.00 . However, we want to make your shopping experience even more pleasant: For orders over CHF 150 , we cover the shipping costs for you—so your order will arrive free of charge !
Shipping to Germany costs 9.00 CHF
How long does shipping take?
Within Switzerland , the goods are carefully packaged and shipped to ensure they arrive safely. Delivery times can be up to 10 business days , as orders are shipped once a week as a bulk order. Shipping to Germany usually takes 7–14 business days.
Where will it be shipped to?
We currently only ship to Switzerland and Germany.
return information
Do I have a right to return the products?
In Switzerland, there is no legal right of withdrawal or return for online purchases. Therefore, we generally do not offer returns or refunds .
My item is defective, what now?
If your item was delivered damaged or faulty, please contact us immediately upon receipt at shop@andrinasantoro.com . We will investigate the case and work together to find a solution.
payment information
What payment options do I have?
With us you can pay with all common payment methods, such as PayPal & Twint or credit card.
Is my payment secure?
Yes, we only work with well-known and trusted payment providers.